Our Emergency Management department has their own ArcOnline organization and I'm trying to help them troubleshoot. They're trying to connect to their organization in Survey123 Connect for the first time. I walked them through putting a new connection in the list but when they try to sign in they get a brief "waiting circle" and then a blank screen like it can't connect, but no error is given. When I try on my laptop the exact same way, I can get in just fine. Is there a security setting perhaps they can tweak on their machine? I know he doesn't have as many admin rights on his machine as I do on mine, so maybe there's something that's just a little too locked down? IDK, just trying to brainstorm ideas. Thanks!
This can happen if it is a new account and they have not set the security questions yet. They need to login from a web browser the first time and get that set.
We have also seen redirect issues in the app when using 2 factor auth.
Hope it is one of these
Unfortunately I don't think it's either one of those, their ArcOnline account isn't brand new and they don't use 2-factor. The search continues, thanks for your reply though!