Urgent - Submission error with attachments only

[KerryKang]

Good morning, 

We have a reporting form that accepts attachments, and noticed there is an error message coming up when users try to submit it with attachments.

" Invalid object name user_12818.service_itemID_surveyName__ATTA"

Submission works fine without attachments though. Since the survey was published, there was no major change other than adding couple of fields. 

Thank you.

Kerry

[KerryKang]

I also noticed all the previous attachments are gone, but it's still 'attachment enabled'. 

[JesseCloutier]

@KerryKang, noting your emphasis on urgency, please feel encouraged to reach out to our friendly Support Team directly for assistance via our Contact Us page. 

All the best,

[KerryKang]

Thank you. I've contacted to the support. 

Kerry

[IsmaelChivite]

Hi.  With that error message you see, it is likely that attachments in the layer have been disabled. When attachments are disabled in a layer with attachments, all attachments are lost. Survey123 shows that error message when attempting to send an attachment on a layer with attachments disabled.

Double check your layer to make sure attachments are enabled. If you are using a hosted feature layer view, check the view too.

[KerryKang]

Thank you @IsmaelChivite 

Something seemed broken in the feature layer actually. This is what I've observed:

- Enable Attachment is on (parent layers as well as view layers).

- All existing attachments were disappeared.

- Manual attachment upload from the data table (item details) does not work (it says not supported).

I am currently talking with the local support and hopefully can find the cause of the error.

Kerry

[MattMulder]

Hi Kerry,

I'm having the exact same issue - were you able to get this resolved?