Taking photos in Survey123 crashes Windows10 device

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02-02-2018 06:01 AM
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New Contributor III

Hi,

I have a few surveys with photo questions, and am testing them on a new Windows 10 device (Juniper Systems Mesa2).   Without fail, clicking the camera icon in the photo question crashes Survey123 every time.  Is this a bug, or are there some settings which require changing somewhere? 

The surveys work fine on other devices (e.g. iPad).

Many thanks,

Claire 

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15 Replies
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Esri Esteemed Contributor

Hi Claire,

Unfortunately, there is an issue with the Mesa 2's camera specifically (BUG-000095206).  It is in our backlog to address and we have been working with Juniper to resolve this.

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New Contributor

Hi James,

This is the first that we have heard of this issue. If this issue is truly specific to the Mesa 2, does this issue still occur when only the front-facing camera is disabled under Device Manager > System devices > Camera Sensor OV2722? Or disabling only the rear camera which is the Camera Sensor IMX175? This could help identify the issue.

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New Contributor III

Hi ORyan, Just to let you know that I have tried disabling the front and rear cameras, as you suggest.  The crash still occurs regardless of which camera is disabled.  

Claire

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New Contributor

Thanks for the additional feedback, Claire. We are investigating. We have customers report similar issues occurring with Survey123 running on other Windows 10 tablet devices as well. So there is still the question of if this is device specific or not. We will be talking further with ESRI on this subject.

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New Contributor III

Hi - has there been any progress on this yet?

Thanks,
Claire 

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Esri Frequent Contributor

Hi Claire,

Unfortunately, as James pointed out, there is an issue with the Mesa 2's camera specifically. It is still in our backlog to address and we have been working with Juniper to resolve this, however it has not currently been resolved.

Phil.

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New Contributor

The Dell Venue Pro 11, HP ElitePad 1000 AG2, Lenovo ThinkPad 8, Aava Mobile Anari 8, and likely other devices use the same IMX175 camera. Does this issue occur on those devices as well? Previous testing has shown the same issue on the Aava Mobile Anari 8.

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New Contributor

Has there been any updates or resolution to this issue yet?  We'd like to use Survey123 sometime in the near future, but not if it crashes everything else we are running.

Thanks - Chuck

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Esri Esteemed Contributor

Hi Chuck,

Which devices are you using?  As mentioned above, we have received reports from technical support specifically on the Juniper Mesa; I see other comments that have possibly identified another set of devices and possibly a camera module.

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