Hi Michelle,
I have been trying to replicate your issue without much luck. I did run into an issue where if "Enable editing" on the hosted feature layer settings page is disabled, you can not print the report template in survey123 website, but once that is enabled it works as expected and the photo is displayed in report.
My steps were, I created a simple point feature class (with just one text attribute field), then enabled attachments (default settings used) published to AGOL (default settings used), created survey in Connect based on existing feature service, added image question (only geometry and text field in survey xlsx automatically created). I then published survey, downloaded in survey123, submitted surveys with photos, created a default print template with all questions (3) and printed successfully with photo being displayed in report (provided "Enable editing" was enabled).
In the case above because "Keep track of who created and last updated features" on feature layer was disabled, the created by/date and edited by/date fields are not present, although this does not stop the print template from working.
Some questions
1. Do you have a GlobalID in the feature layer?
2. Is "Enable Sync" enabled on feature layer?
3. Can you take screenshots or print to PDF the Settings page of "Feature Layer (hosted) Settings"?
4. Can you take screenshots or print to PDF the output of the Service URL display when selected from Overview page?
5. Can you take screenshots or print to PDF the output of the JSON display (top of page small link) when selected from the Service URL display page (no 4 above)?
6. Was there any other settings or steps you did different before publishing the service from ArcMap compared to what I described above?
Hopefully the answer or your outputs to one of the questions above will help solve this issue and help me to replicate it?
Regards,
Phil.
