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Survey123 duplicates response options upon updates. Reverts when survey deleted and redownloaded.

PGGIS

Hello,

I am working on developing a survey within Survey123 for interview style responses. The survey is complete and operates as desired, but we have noticed that when we publish an updated form, many of our options then will display as duplicates. For example, one of the first fields is a select_one option between four languages. The survey should display the four options, but when this error occurs, it displays eight options, with each of the options listed twice.

When the survey is deleted from the device and re-downloaded, this error is no longer manifest.

This survey will be disseminated to a number of users with a number of devices, and the updates that we must provide are inevitable.

Have anybody an idea of what could be causing this? It seems to impact select_multiple and select_one fields.

Any advice would be appreciated. I am happy to provide more information or screenshots if helpful.

Thank you.

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JamesTurner2

I just had this occur on a new survey. I found that I had accidentally added a choice list in the xls form twice. I was surprised that it did not give me any other errors, it just duplicated all of the answers on the form. It was an easy fix. Just wanted to mention this in case others have this issue during survey development!

LouiseHarris1

Was there ever a solution for this? I have just started getting the same issue but with select one questions used in cascading selects both in and out of repeats. No other select one questions have this choice duplication issue. I only get the duplicate options in the Field App not Connect.

abureaux

Your issue is likely different from what's described here since you are seeing this warning:

The bug described here is more of a "visual" bug that results in 2 (or sometimes 3, 4, 5, etc.) copies of list items.

I'd suggest making a new post (and potentially including your XLSX).

Here is a list of a few items to take care of first before tackling issues like this:

Ensure Connect is up to date (Also, install the Windows Store version so it auto-updates in the future)
Update your XLSX Form to the most recent version (Connect can do this for you now)
Run the "Analyze survey" tool in Connect and address all points listed

EleanorDhuyvetter

This is occurring with a form we made ~4 years ago. Its operational, so I really don't want to break it (especially since double answers could effect the data I would think). I am kind of at a loss, we have been making copies of the form and trying to recreate the warning but the copies I make are fine and publish smoothly. What is really weird too is that the existing label column its comparing against has no data in it (see image). I want to chalk it up to version updates and stuff but the copy I made works just fine if I don't update it to the newest version or if I do. If anyone has suggestions of a fix that will honor the survey's existing FL connections and data I am all ears

abureaux

I've been noticing this start to happen again recently as well.

Unlike the first time this happened, I noticed it in the Field App and Connect.

DataOfficer

I am also experiencing the same issue. A select_multiple question with only two choices, but when republished now shows each of the two options repeated 5 times.

Did anyone manage to track down the cause or a permanent solution?

MJB

I'm seeing the same. What I'm noticing is that, during publishing, a dialog pops up telling me that my survey "contains choices that are not found in the existing feature service". But then shows a table of these choices, most (but strangely not all) of which are marked as "This action will result in duplicate domain labels". Color me confused!

JadeWeideman

UPDATED:
I get the same behavior (likert scale and dropdowns). Deleting and redownloading forms from the S123 app fixes it for a while but eventually it happens again.

Connect version used to publish: 3.17.55

Survey123 app (Windows) version: 3.17.68

Interesting fix/workaround:

Seems to only affect select_one questions that are numeric. Example:

Creating an external choice list (select_one_from_file) works as a workaround.

abureaux

I don't exactly have a solution for this, but are you using the most up-to-date version of S123 Connect?

I ran into this problem a lot in the past, but the newest version of Connect seems to do a lot better with updating lists.

For me, this typically happened when a list's name was changed, but not always. It was honestly difficult to deal with and troubleshoot. I had a few calls with Esri, but we couldn't pin down the exact cause. In some cases, I had to either recreate a list with a different list_name, or swap to an External Select. External Selects seemed to be the easiest solution for me at least when this happened.

PGGIS

Example screenshots below... Error occurs within multiple view styles of select_one select_multiple questions.

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