Hello,
We have just recently purchased several Samsung Galaxy Tab Active4 Pro tablets for use with Survey123 scanning asset locations in the field. However using the tablets to scan QR codes seems exceptionally slow, with the camera seems pixelated while rarely autofocusing on the QR codes and normally requiring moving the tablet closer or further to find the focal point, often restarting the scan to try and focus it on the QR codes initially.
The tablets seem to scan QR codes just fine using other programs, autofocus works very quickly as it would with taking a picture, and the scans using Survey123 on staff's personal phones seems to work fine as well, so it seems like an issue with with Survey123 specifically on the Samsung tablets.
Has anyone encountered a similar problem before or know a work around? We purchased a lot of these tablets and this issue is causing a lot of headaches with the staff.
Thanks very much in advance.
