Survey123 3.6.157 not syncing with ArcGIS Online

[deleted-user-BnQZYwGpWEA5]

Hi Survey123 team,

I have an issue with Survey123 I hope you can give me a hand with. Two of my users are not able to sync two of the survey123 forms with ArcGIS Online, the issue is similar to the one below:

https://community.esri.com/thread/194714-survey-not-syncing-to-portal-since-the-2056-update

The iOS survey123 - 3.6.157 - app got stuck in “getting information”.. and does not avance from there.

One of the forms has 8 records and the second one 173. None of them sync on their phones.

I tested on my phone and it worked fine. I have the same version of iOS on my phone and Survey123 app.   

- Iphone OS: 13.1.3

- Survey123 app 3.6.157

- Survey123 connect:3.6.137

Kind regards,

[deleted-user-BnQZYwGpWEA5 · Accepted solution]

Hi Phil,

It's working fine now. It as just a permissions and sync issue. I just shared the forms with the group through the Survey123 website, sign out/sign-in again in the iOS app, refresh the form and sync the data with AGOL.

Thanks for your help.