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Survey not opening in 'view' mode

339
8
4 weeks ago
PrachiPatel
Regular Contributor

Survey is opening in 'edit' mode but not in 'view' mode. In view mode I get the message 'you do not have permission to view this record'. What do I need to change in settings to make the link accessible in view mode?

1. edit mode link that opens - https://survey123.arcgis.com/share/a3fa5ab0290246308c9c15b0bbc5dd8f?mode=edit&globalId=6e7585ef-953c...

2. view mode link not opening - https://survey123.arcgis.com/share/a3fa5ab0290246308c9c15b0bbc5dd8f?mode=view&globalId=6e7585ef-953c...

 

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8 Replies
DougBrowning
MVP Esteemed Contributor

Check the settings at https://survey123.arcgis.com/ then Collaborate tab

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PrachiPatel
Regular Contributor

Submitters have automatic read access. I do not see any other setting for read access/ viewing.

PrachiPatel_0-1727196048503.png

 

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DougBrowning
MVP Esteemed Contributor

And these  

DougBrowning_0-1727203685876.png

 

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PrachiPatel
Regular Contributor

Thanks Doug! not sure how I missed that tab. I can't seem to save a view access though. It shows the below error

PrachiPatel_0-1727204076869.png

 

text is copied below - 

{"error":{"name":"ArcGISRequestError","message":"Service name 'survey123_a3fa5ab0290246308c9c15b0bbc5dd8f_results' already exists for 'PuB3FWUAxkScvfQy'","originalMessage":"Service name 'survey123_a3fa5ab0290246308c9c15b0bbc5dd8f_results' already exists for 'PuB3FWUAxkScvfQy'","code":"UNKNOWN_ERROR_CODE","response":{"success":false,"error":{"message":"Service name 'survey123_a3fa5ab0290246308c9c15b0bbc5dd8f_results' already exists for 'PuB3FWUAxkScvfQy'"},"isView":true},"url":"https://www.arcgis.com/sharing/rest/content/users/AW_Benchmarking/adcca14cd09f40b996736dbaebf4f22f/c...","options":{"httpMethod":"POST","authentication":{"username":"AW_Benchmarking","token":"3NKHt6i2urmWtqOuugvr9UyMtZ0i1U2oY05u-3llJymI6i6JIMzY_cdy0XKoWxn3KINS_qQ_tgXNIYBwLtDkvqPCMRzlsDQKRD68-iVc8z6U2p0W5xxAaM5RQpjhFyoHgv47bSkW2hwnPL5ATs6nweSlZT_TX7z3mwIbdm6qO2PaT-VJFX2mI93hTNQ6Qegb8ahuhn2c40HUelrH3EgDghU1oU0L3F_6jXKgqBR4epc.","tokenExpires":"2024-10-08T14:30:56.517Z","portal":"https://www.arcgis.com/sharing/rest","ssl":true,"tokenDuration":20160,"refreshTokenTTL":1440},"params":{"isView":"true","outputType":"featureService","createParameters":{"name":"survey123_a3fa5ab0290246308c9c15b0bbc5dd8f_results","isView":true,"isUpdatableView":true,"sourceSchemaChangesAllowed":true,"capabilities":"Query,Extract","hasStaticData":true,"serviceDescription":"Feature service view of results for the survey a3fa5ab0290246308c9c15b0bbc5dd8f","editorTrackingInfo":{"enableEditorTracking":true,"enableOwnershipAccessControl":true,"allowOthersToUpdate":false,"allowOthersToDelete":false,"allowOthersToQuery":true,"allowAnonymousToUpdate":false,"allowAnonymousToDelete":false,"allowAnonymousToQuery":true}}},"headers":{}}}}

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DougBrowning
MVP Esteemed Contributor

Oh boy almost looks like it was on then turned off and got orphaned.  Umm not sure at this point.  You may be able to delete it manually and recreate?  If they is production be careful but if testing?  Maybe try a rename on the old one first.  This could explain your errors.

Sorry I don't know for sure.

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PrachiPatel
Regular Contributor

Yes, it was on before and view links used to work, not sure how it got turned off. The survey is in production.. Thanks for trying Doug! I'll keep looking into what to do.

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DougBrowning
MVP Esteemed Contributor

Did you move it at all?  Or change permissions?  

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PrachiPatel
Regular Contributor

I moved it/changed ownership three years ago. broke the sharing set ups. fixed them. now somehow they are broken again.