Survey Does Not Exist Error

[deleted-user-nnmARJ6J4bfP]

Since I have updated to the latest version on Survey 123 I am unable to use a form that I created a month ago. It allows me to publish it, but it won't let me summit an entry. When in go to my Survey 123 online i get an error message that says "The survey does not exist or is not accessible. " despite having the thumbnail icon for me to click one.

[KaitlinFinan1]

Did you recently make any changes in the "My survey designs" folder?  I was messing around with the .info file in there to try to get an offline basemap working....I think I made some schema change that somehow broke the survey. After I went back into the .info file and changed it back to the original, I was able to view my survey on survey123.com with no error message.  Not sure if it was a fluke or a fix, but it worked for me.

[DanielKonzek]

No, I haven't modified the .info file.  This is happening now to three of my surveys - all of which were published using the latest version of Connect (version 2.7).  2 of those surveys are multi-page and the other is a single page. 

Thank you for your reply

[JamesTedrick]

Hi Dan,

Is your experience similar to https://community.esri.com/message/764484-re-cant-see-the-data ?  Can you share an XLSfile of a survey that does not work?

[DanielKonzek]

Hi James,

  Thank you for your reply.  I sent you an email with my xls.  My issue is not the same as the issue in your referenced post.  I can see the icons for my surveys in survey123.arcgis.com but when I click on the icon to access the data, I get this error message:  

This only happens for the surveys that I have published in the past 2 weeks, which roughly corresponds to my installing Connect version 2.7.

Thanks again,

Dan

[DanielKonzek]

I recently uninstalled connect version 2.7 and reinstalled version 2.5.  When I re-publish my surveys using 2.5 I still get this error and cannot access the data.  When I delete the form's folder in AGOL (form and feature service) ,and delete the info, iteminfo and forminfo json files, and then publish the form again with 2.5, I can access my data.  Any thoughts on why I might be experiencing this error?  I have a couple of forms that I cannot delete and then republish, but I still need to be able to access the data and produce reports on.  Any thoughts on how to fix this error on these forms?

Thank you,

Dan

[GregoryElizondo]

I am now realizing that my data goes to the feature layer (in portal), but does not talk to S123 website (as I too get the Survey does not exist, but the icons for the surveys are there)...my Survey folders in portal that are autocreated when a form is published in Connect are also empty...I have over 160 records and the data collection on my phone works like a charm...I didn't see a clear answer in the forum for this issue....do I need to move the form and webmap files into the correct folders in portal? or some other work around?

I hope someone can at least answer...I have posted stand alone questions before and have not received an answer for over a month sometimes...

[HarmondSantos1]

Were you able to resolve this issue? I have been experiencing this now and can't wrap my head around what has been the issue. Before this week, the form has been working really well on all platforms - web, desktop and mobile apps. 

[Ajeng_SalmaYarista1]

Hi, I am experiencing this too. I created the survey in Survey123 Connect and I got result of "The survey does not exist or is not accessible." when opening the survey in Survey123 website.

It is accessible in Connect, submitting data is also possible, but I failed in publishing the data.

Any follow up for this issue? Thank you

[JoeFlannery]

Ajeng:

I contacted Esri Tech Support, but they were not able to help solve my problem.  So, I decided to start over with my Survey123 form.  I did find out that I could create a new S123 project with my original form (my Excel spreadsheet XLS file), which saved me a lot of time.  I deleted my earlier S123 work from ArcGIS Online (save any survey information first by downloading your existing data) and from my computer (save a copy of your original XLS form somewhere for safe keeping).  I opened Survey123 Connect and clicked on the New Survey button.

Choose the "File" option in this New Survey window.  Give the survey a name and you have a new base to start from.  Make what ever little adjustments are needed and publish your new survey.  This worked for me and did not take too much time to do.

[Ajeng_SalmaYarista1]

Thanks for the answer. Nevertheless, unfortunately it did not work for me. Upon trying such a solution, I got the following results: