Survey 123 - Problem with setting rules

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03-02-2021 07:02 PM
mfreeman
New Contributor II

Hello,

After editing one of my survey, I have noticed that all my rules have gone wrong (i.e associated with the wrong question, disappearing,...)

I have tried to reset them but it doesn't work. For example, I would set a rule but it would then disappear or change the question to which it is associated. In some occasion it would give me the answer of a completely different question when I select the if.

Has anyone encountered this type of problems and is there a solution to it other than remove all the rules from the survey?

 

Thank you very much

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1 Solution

Accepted Solutions
mfreeman
New Contributor II

Hello,

Sorry for the late response.

I have managed to work around the issue by taking some questions out of the group they were in and applying the setting rules on the entire group below the question. 

It did help but I had to change a lot of the design of my survey.

 

Regards,

Melanie Freeman

View solution in original post

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6 Replies
Philip-Wilson
Esri Frequent Contributor

Hi @mfreeman,

Can you please provide a few more details. Are you using the web designer or Survey123 Connect? If it is Connect, what version?

If web designer, does this happen on all question types, or only some, if so which ones? And are you refreshing the page, saving as draft or performing another action that refreshes the website when you lose the changes?

Regards,

Phil.

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mfreeman
New Contributor II

Hi,

I am using the web designer. It happened on all the questions that were referring to other questions outside of the groups the question with associated rule was. I manage to by-pass the problem by taking the rule question out of the group and then generating smaller groups to which the question can refer too. 

I wasn't saving or refreshing or doing anything during the process. 

Regards,

Melanie

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Philip-Wilson
Esri Frequent Contributor

Hi @mfreeman,

Thanks for the additional information, I will ask our web team to take a look at this issue.

@ZhifangWang

Regards,

Phil.

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JodyZhengLiu
Esri Contributor

Hi @mfreeman ,

I have sent you a message for more information. Please feel free to send me a Direct Message or email me at zliu@esri.com

 

Thanks,

Jody Zheng Liu

 

cogruppo
New Contributor

Hello @mfreeman ,

I'm having your same issues, how did you fix the problem?

if you want, you can contact me at disivo@cogruppo.it

Thank you

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mfreeman
New Contributor II

Hello,

Sorry for the late response.

I have managed to work around the issue by taking some questions out of the group they were in and applying the setting rules on the entire group below the question. 

It did help but I had to change a lot of the design of my survey.

 

Regards,

Melanie Freeman

View solution in original post

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