Signature image is getting clipped

JamieKelly1 · ‎05-03-2017

Not sure if this suddenly started happening at version 2.0.xxx of Survey 123, but I've just noticed that signature images are clipped in the submitted data. Attached is a copy of one of MY signatures from the ArcGIS Online feature service.

Has there been a change to signatures?

JamesTedrick · ‎05-03-2017

Hi Jaime,

We're aware of this issue; we are planning to address it in a future release of Survey123

ChristopherBowles · ‎06-26-2017

Any idea on when this fix will be made? Collecting signatures is very important for our surveys.

JamesTedrick · ‎06-26-2017

Hi Chris,

This will be fixed in 2.3, which we are targeting for July after the User's Conference.

ChristopherBowles · ‎07-23-2017

Hi James - it appears that we still have the issue of clipping signatures in the new update (2.3.29). The signatures are shifted to the upper left when we save the survey to drafts. We are using iOS (iPhones and iPads) to collect the data.

JohnathanHasthorpe · ‎07-23-2017

Hi Christopher

This issue has been partially fixed in that signatures are not cropped on submission of a survey. However there is still a bug where the signatures are cropped on re-load (e.g. re-opening a survey from drafts or the sent box) and sending. We have a fix for this other issue and intend to make it available in the next release.

ChristopherBowles · ‎12-28-2017

HI Johnathan - it looks like this fix has not been pushed yet. Can you confirm when the clipping upon saving will be fixed?

Thanks,

Chris

JamieKelly1 · ‎05-04-2017

In the meantime, is there a way to install an older version of Survey123 on IOS (iphone)? Or is there a work-around so that the signatures are not clipped when the survey is submitted? We have an application that we are testing, but without the signature, it will not be a successful test.

JamesTedrick · ‎05-04-2017

Hi Jamie,

My apologies, there isn't a way to downgrade an application.

JohnathanHasthorpe · ‎12-28-2017

Hi Christopher - this issue has been fully addressed. Please provide details of what you are seeing, on what version of the app and on what device.

Thanks

John