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Repeated Login Prompts When Already Signed In

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Wednesday
JimW
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Frequent Contributor

My users are being repeatedly prompted to login to Survey123.  This occurs when they tap to submit a survey.  They do not get presented with the Survey Completed dialog.  Instead, they get a green screen asking them to log back in, only they have been logged in.  At this point they can't do anything other than close survey123.  When they reopen, they have to log back in.  They could be fine for hours or only minutes before they are again prompted to log in in the middle of submitting a survey.  There doesn't appear to be any rhyme or reason as to why/when this happens.  It is not isolated to just one survey.  It happens on multiple surveys.  One thing that is the same is the survey is opened via a hyperlink in Field Maps.  However, I have several workflows that user the Field Maps to Survey123 workflow via a hyperlink and not all of them experience this.  Any ideas a to what might be causing this and how to fix it?  Thanks!

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