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"The survey does not exist or is not accessible"

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04-09-2019 02:45 PM
AllenRisley
by
Occasional Contributor II
‎04-09-2019 02:45 PM

I am currently receiving this message for my "Clear the Air" survey (https://survey123.arcgis.com/surveys/465311af1fb845a8a4b08b843c82e2bb/overview ) when users attempt to access it via the QR code on their smartphones.  You can access the survey if you use the link generated on the Collaborate tab on a PC.  This was first reported to me at 10:30 today 4/9/2019.

The data is viewable on the Survey123 website.  The ArcGIS Online Health Dashboard does not report any type of general outage.  The survey was  created using Survey123 Connect.

Any ideas?

Allen Risley

GIS Specialist

California State University San Marcos

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4 Replies
AllenRisley
by
Occasional Contributor II
‎04-09-2019 05:09 PM

I cleared the browser cache and cookies on my phone's web browser and it still gives me the error message.

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AllenRisley
by
Occasional Contributor II
‎04-10-2019 10:42 AM

This error message is causing a HUGE problem for the project I am working on.  Our data collection has ground to a halt.  Is there anyone who can help me with this problem?

Allen Risley

Cal State University San Marcos

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BrandonArmstrong
by Esri Regular Contributor
Esri Regular Contributor
‎04-10-2019 12:36 PM

Hi Allen,

Are you attempting to open the survey in the web app or the field app?

It looks like you have the survey shared out to a specific ArcGIS Online Group?

When scanning the QR Code, are you or other submitter's prompted with a sign-in dialogue? 

Where are you scanning the QR code from?  Can you try to scan it from the 'Submitter' tab within the Collaborate options for the survey in the Survey123 website?

Please try to resave the share link and see if the behavior changes.

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AllenRisley
by
Occasional Contributor II
‎04-10-2019 12:51 PM

It's working again.  I went back to the Survey123 Connect app and uploaded the survey again - that seemed to do the trick.

While the problem was occurring I was able to run it in the field app.  It also ran when I clicked on the link on the Collaborate tab.

While on the Collaborate tab  I noticed that the "Everyone" box had been unchecked.  Not sure how that would have happened - it's not something I would do.  That would explain why the field app and desktop browser worked - both of those would already be signed in to AGOL.

Thanks for the reply!!!!!!!!