Operation Rollback Error when using a drawn in geoshape in a repeat

MeganEngel · ‎09-22-2020

My field staff are receiving an operation rollback error when drawing in a geoshape. This form has been published for nearly 9 months, and end-users have not encountered this error until the past couple weeks.

I have traced back the error to the drawn in geoshape. The Operation rollback error does not occur when a default shape is used, and only when the end user draws in the shape. Green indicates an operation rollback error does not occur. Red indicates an operation rollback error does occur upon submittal.

I recently went into the survey in S123 Connect to review and re-publish it thinking that would resolve the issue, and have updated the S123 field application for both windows and iOS. The error still occurs with those steps taken.

Versions being used:

S123 Connect 3.10.240
Window S123 3.10.326
iOS S123 3.10.326

I am trying to figure out how to resolve this issue, so my field staff can continue using the geoshape function.

I have attached the xls for the form in this post.

Anonymous User · ‎10-11-2020

Hi Megan,

Are you using ArcGIS Online or ArcGIS Enterprise? If Enterprise, what version of Portal are you using?

How was the hosted feature layer created, via Survey123 Connect or another ArcGIS application?

Are you able to send the diagnostic logs from a device that gets this error. You can enable logging via the main settings menu in the field app, and then export or email the logs to a text file.

Regards,

Phil.

MeganEngel · ‎10-13-2020

Hey Philip!

I am using AGOL for this survey. This feature layer was created via S123 Connect.

I have attached a log here.

BrettStokes · ‎10-19-2020

Hi Megan,

Phil asked me to take a look at this. Just to clarify, your field staff are only having this issue with the 'freehand' tool for capturing a sketch geoshape geometry, but not the 'smart-shapes' tool - is this right? Also, is the error messge shown when drawing the area or when submitting the survey? I've set up a test survey by publishing your XLSForm to AGOL from Connect but I'm not able to reproduce this error. I've tried both capture tools with versions 3.10.326 or 3.11.164 (released last week) of the field app on Windows, iOS or Android.

The log file suggests that the polygon being entered does not have enough vertices (ie it must have at least 3). I'm struggling to understand how this can even be entered, especially with the freehand sketch tool. Even when using the 'vertex' tool (by adding the method=vertex parameter in the body::esri:style column of XLSForm) the 'confirm geometry' button is greyed out until at least 3 vertices are captured:

Is there any chance you could share a screen recording of this behaviour? You could email me directly using bstokes 'at' esri.com. Perhaps it may shed some light on what is causing this issue.

Thanks,

Brett

MeganEngel · ‎02-18-2021

Brett,

Sorry for such a long delay on this! After troubleshooting the issue with my field folks, I ended up re-publishing the survey with form updates they had requested. Ultimately, once I republished the survey end-users were not encountering this issue again, and I was unable to replicate my original issue to supply you with a screen recording.

The issue they had been encountering was only for the 'freehand' tool, and the error message was only appearing when users would go to submit the survey.