map

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07-27-2020 03:51 PM
OussamaMerhi
New Contributor II

I am facing a problem. I cant see the map if i disconnect the internet as below

if i have internet connection then 

Note that i am using 3.9.149 for survey123 field application and 3.9.120 survey123 connect

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3 Replies
Philip-Wilson
Esri Frequent Contributor

Hi Oussama,

This is expected. If you disconnect the internet, then your device is offline. The maps used for a basemap in Survey123 geopoint and other map questions are using online hosted basemaps in ArcGIS Online. Therefore if you device is offline a map will not be displayed.

If you want to use your device offline, you need to ensure you have loaded offline basemaps on your device, such as a tpk or other supported offline map packages. See documentation here: Prepare basemaps for offline use—Survey123 for ArcGIS | Documentation 

Phil.

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OussamaMerhi
New Contributor II

Hi Philip,

 

Thank you for your reply. What is strange is that this didn’t happen with me in the previous versions.

 

Best,

Oussama

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Philip-Wilson
Esri Frequent Contributor

Hi Oussama,

In previous versions the map widget was displayed but the map was blank (grey) and could not be used. The basemap was still not loaded as you are offline, so from that point of view it is the same. The different now is we do not show the map as we can not use it without a basemap.

Regards,

Phil.

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