Item specified by surveyItemId does not exist or is not accessible

[MattCreaney]

Hi all,, 

I have multiple feature report templates on a particular feature layer and these have all been working great - until Friday, when they all stopped working with the error:

Item specified by surveyItemId does not exist or is not accessible

To my knowledge there has been no change to the feature layer, there has definitely been no change to the report templates and the survey, whilst it has been republished recently, has only had items added, no items removed or changed.

What's the problem here?

Ismael Chivite‌ James Tedrick‌ your help would be much appreciated here, our organisation can only bill the customer upon receiving said feature reports..

[Ruth_JiatengXu]

Hi Matt,

We are looking into this issue, if it is possible could you please let us know the job ID of the failed job?

Thanks,

Ruth

[MattCreaney]

Hi Ruth:

65d3335a50704c858740e1b4971df2fb

19df9af8f3c647d7800063c780ca4860

55ee5b00822045129ecd4aefacd74a0f

[Ruth_JiatengXu]

Hi Matt,

Thanks for your quick response, and we are sorry for the inconvenience. We have identified the cause of this issue, and we will have this issue fixed in the upcoming hotfix. I will respond to your post when the fix is ready.

If it is possible could you please provide one of your XLSform for us to test the fix? 

Thanks a lot!

Ruth

[MattCreaney]

Hello - thank you, xlsform attached

[Ruth_JiatengXu]

Hi Matt,

Thanks for the help and waiting. The hotfix build is now on our Beta website https://survey123beta.arcgis.com/, you could test the fix on the BETA website. If the hotfix build passes the test, we will then deploy the fix on the production website next week.

Thanks,

Ruth

[MattCreaney]

Hi Ruth

Yes, this works.  Would appreciate the fix being deployed fully as soon as possible please - Integromat does not use the beta version.

[MattMulder]

Hi Ruth,

we're in the same situation as Matt mentioned with Integromat

[YuliaMamonova]

Did this problem go away in some time or is it permanent until the fix is initiated?

[Ruth_JiatengXu]

Hi Yulia,

Sorry for the inconvenience, this issue will be fixed in the upcoming hotfix soon.

Thanks,

Ruth