How can survey viewers run reports?

[ElliottPlack__SHA_]

I have a survey with a report template attached. Viewers of the form are unable to run the reports, however. They see a grayed out Report button with the following tooltip, "The report feature cannot work since there’s no available report template for you." What needs to happen so that they can run the report?

I looked at some other surveys in our organization that I am only a viewer of, and I can run their reports just fine.

[JamesTedrick]

Hi Elliott,

Can you check if the report template item (a word document, should be in the Survey folder in the My Contents page) is shared out as well?  You could either share manually from the My Contents or change the sharing at the Collaborate page (unshared->reshare).

[ElliottPlack__SHA_]

It turned out to be a browser cache issue. Reset it and it works now.

[ElliottPlack__SHA_ · Accepted solution]

I solved this another way--by having the user clear their browser cache. That fixed it.