How can I sign out and have the Survey123 App on Android Forget Me?

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08-30-2018 04:40 PM
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Occasional Contributor

When I sign out of the Survey123 App using Windows Account from Enterprise 10.6.1 I am not forgotten.

When I want to sign in again using Windows Account it seems to have cached my credentials somehow and immediately signs in. This makes it impossible to test anything from a field user's perspective.

(v3.0.149; I believe it updated yesterday)

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Esri Frequent Contributor

Hi Schalk,

Yes we have improved the IWA login for Survey123 app. However on Android and non Windows devices, you may need to restart the app after sign out, to fully clear the IWA cache, before try and sign in as a new user.

Phil.

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18 Replies
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Esri Regular Contributor

Hi Roger, We have a bug open for this.

I'll add your comments to the internal issue.

Thanks

John

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Occasional Contributor

Thanks, Jonathan,

Are you aware of what the timeframe is for a fix?

Cheers,

Roger.

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Esri Regular Contributor

Hi Roger

Can I verify the workflow you are using, so we can be sure that any update we make will fix your issue?

1) You sign in Survey123 App using a Windows Account

2) You sign out using the sign out dialog

3) You are automatically signed back in 

Also please confirm the device and operating system version you are using.

Thanks

John

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Occasional Contributor
  1. Test device is currently signed in
  2. Sign Out Firstname Lastname
  3. Sign In
  4. Select Windows Account
  5. Doesn't give the option to sign in as another user; it automatically signs in as whoever was last signed in.

App version 3.0.149

Samsung Galaxy Tab S3 (SM-T825Y)

Android 8.0.0

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Occasional Contributor

Hi Johnathan Hasthorpe

Do you have an update in this? Or a time frame?

Same issue still exists with App version 3.3.64 on Samsung Galaxy Tab S4 (SM-T835) Android 8.1.0

Thanks.

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New Contributor III

Hi Roger & Johnathan Hasthorpe

Do you know if this issue have been resolved yet?

Thanks

Schalk

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Esri Frequent Contributor

Hi Schalk,

Yes we have improved the IWA login for Survey123 app. However on Android and non Windows devices, you may need to restart the app after sign out, to fully clear the IWA cache, before try and sign in as a new user.

Phil.

View solution in original post

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Occasional Contributor

G'day.

I have just tested on Windows (10 Enterprise LTSB) App 3.5.164 (also 3.6.55β) and I need to restart the app to clear the IWA cache. On our mobile crew's Android devices we have opted to use external browser for sign in.

Cheers,

Roger.

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New Contributor III

Thanks very much forthe feedback Phil and Roger.