Help... Survey folder dissappeared

[Anonymous User]

Hi All,

Please help. I just lost data from folks in the field. I was trying to make a new survey from another, and some weird things happened. When I published the new one, it replaced the old one. Now I thinkI have two surveys, but the data is gone. Also, when I go to re-publish the survey so that people can re-submit from their outbox, it says error code 404:  user folder does not exist. HOwever, when I push the folder button, it takes me to the appropriate folder in my MySurveyDesigns.

Please help!

Thank you

[JamesTedrick]

Hi Kathleen,

The original survey stores information about where it was originally published.  Opening the survey's folder and deleting the .iteminfo file will reset the survey to publish as a new survey.

[Anonymous User]

Thank you! This worked, but my collectors now cannot re-submit any sent surveys in outbox. Any way to fix that?

[JamesTedrick]

Hi Kathleen,

Yes, that would be expected - despite the survey having the same name, it has a different ID number due to the republishing.  

The quickest way to recover the data would be to get copy the data from the devices to a desktop computer (see Troubleshoot—Survey123 for ArcGIS | ArcGIS ).  From there, a couple of options are available:

1) Continuing the troubleshooting steps above.  As part of this, you would need to make a modification - the old survey's .iteminfo and .info files should be replaced with the new survey's .iteminfo and .info files (You would find these in C:\Users\<username>\ArcGIS\My Surveys\<ID of old survey> - look in each form's directory to find the old one; it should be identifiable by name and date).

2) If you are familiar with Python, a script to write out the data to a CSV file is at GitHub - tedrick/ReadS123DB: Convert the survey data stored in the Survey123 Field App into a set of...