Downloaded Survey 123 questionnaire not showing all question on ios devices

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07-04-2019 07:54 AM
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New Contributor

Hello, 

We have created a a couple of surveys on survey 123 and have downloaded them onto android and apple tablets to collect data in the field. The surveys work great on the android tablet but on the apple tablet only have the questions appear on the survey.

I have tried deleting and re downloading plus reinstalling the app. I have also updated a re published the surveys but still when i download the survey on apple device not all of the questions appear.

Is there a known issue or does anyone know the solution to this. 

Many thanks.

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Esri Esteemed Contributor

Hi,

By 'only have the questions appear', are there elements of the form that are not questions that are missing from the iOS devices, like images?  If so, can you double-check the capitalization of the file names and how they are specified in the form - iOS devices are case sensitive (i.e., Dog.PNG and dog.png would be considered 2 different files).

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