background image in Survey123 Connect doesn't display in web app

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4
01-18-2022 06:51 AM
GISUser74305830
New Contributor III

Can you set a background image in Survey123 Connect, publish it, then have it appear in web app? It's not working for me.

 

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4 Replies
ZacharySutherby
Esri Regular Contributor

Hello @GISUser74305830

I am not reproducing this issue on my end, are you publishing your survey from the latest 3.13.251 version of Survey123 Connect?

Thank you,
Zach
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GISUser74305830
New Contributor III

Yes.

GISUser74305830_0-1642620693539.png

 

Also, i'm requiring my surveys to always update to latest version on the survey123 website.

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ZacharySutherby
Esri Regular Contributor

Hello @GISUser74305830

Thank you for confirming! You may want to open a ticket with Esri Technical Support to further troubleshoot the issue. I would suggest checking in the media folder in Connect and confirming the jpg image is present in there. As well as checking the .info file associated with your survey to confirm under the displayInfo > style the path to the jpg is present for the backgroundImage property: 

ZacharySutherby_0-1642629568071.png

 

If all that checks out, I would suggest capturing the web traffic when loading the survey in the web and see if the background image is being requested (and what the status of the request is):

ZacharySutherby_4-1642629861017.png

ZacharySutherby_2-1642629767476.png

 

Thank you,
Zach
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GISUser74305830
New Contributor III

Good stuff, Zach! Thank you and I'll check this out.

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