background image in Survey123 Connect doesn't display in web app

[GISUser74305830]

Can you set a background image in Survey123 Connect, publish it, then have it appear in web app? It's not working for me.

[ZacharySutherby]

Hello @GISUser74305830, 

I am not reproducing this issue on my end, are you publishing your survey from the latest 3.13.251 version of Survey123 Connect?

[GISUser74305830]

Yes.

Also, i'm requiring my surveys to always update to latest version on the survey123 website.

[ZacharySutherby]

Hello @GISUser74305830, 

Thank you for confirming! You may want to open a ticket with Esri Technical Support to further troubleshoot the issue. I would suggest checking in the media folder in Connect and confirming the jpg image is present in there. As well as checking the .info file associated with your survey to confirm under the displayInfo > style the path to the jpg is present for the backgroundImage property: 

If all that checks out, I would suggest capturing the web traffic when loading the survey in the web and see if the background image is being requested (and what the status of the request is):

[GISUser74305830]

Good stuff, Zach! Thank you and I'll check this out.