ArcGIS Enterprise - Integromat Error (Authentication Time-out?)

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01-28-2020 03:30 AM
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New Contributor II

Hello,

I have successfully established a connection between Survey123, Integromat and ArcGIS Enterprise.

When I submit a survey, an email is sent to the appropriate recipient.

However, every 10 minutes (approximately), I need to reauthorize the connection as I get the error shown in the attachment.

Considering the workflow will address a live, intensive process, a 10 minute time-out is not an option.

I have created a connection via my SAML Enterprise Log-in that has 2FA and via the Service Account that is created for ArcGIS Enterprise implementation. In both accounts, I hold admin privileges, but time out persists.

Would you please be able to provide some help?

Thank you for your time.

George

EDITED:

Tried to repeat the reauthorisation process after the weekend: both accounts, I get the same error, the reauthorisation is not accepted. This did not happen before. Problem is not solved by creating a new connection either (attachment 2)

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Esri Regular Contributor

Hi George,

Could you try to check and reset the default token expiration time?

Specify the default token expiration time—Portal for ArcGIS (10.7 and 10.7.1) | ArcGIS Enterprise 

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New Contributor II

Hello Shwu-jing Jeng,

Thank you very much for your reply.

 These are my current settings.

Should I change something prior pressing update?

Thank you,

George

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Esri Regular Contributor

Hi George,

The max token expiration minutes are fine as you set to unlimited.

What version of ArcGIS enterprise are you using? 

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