Automatically Refresh Inbox when Inbox Button in Selected

260
3
03-11-2019 12:24 PM
Status: Open
Occasional Contributor II

It will be really valuable to have an setting in Connect that have the inbox refreshed manually or automatically. 

In our workflow:

  1. User A enters new "item 1" and related information into inventory (set as not claimed by default)
  2. User 1 can then use the inbox to retrieve the information and mark "item 1" as claimed, which will make it disappear when the inbox is refreshed (inbox only retrieves not claimed items)
  3. User 2 had also previously refreshed the inbox and downloaded the information pertaining to "item 1". However, since this action happened prior to step 2 listed above, the record is still flagged as "not claimed". User 2 has then all the ability to retrieve "item 1" and overwrite any previous information entered by User 1, which includes an address for delivery of the item

This could be easily resolved if the inbox screen is automatically refreshed when the user taps inbox.

3 Comments

Just to add to JAVIER VARA SANZ‌ idea I would like the following:

  • Auto refresh to occur at the time the user clicks on the "Inbox" button
  • Creator of Survey123 form to have the ability to manually configure the auto refresh time.
  • Auto refresh to occur once the user submits a survey.

I would also find this useful, I have several multi-user workflows that use the inbox and I have to constantly remind people to refresh the inbox every time they go into it. A configurable option for auto-refresh of the inbox would be helpful!

Would love a feature like this, with simple slider to turn on or off forced refresh when a user opens Inbox. Similar to the "Enable Inbox folder", "Enable Forced Inbox Refresh".