Story maps: “Sorry there was a problem publishing your story.”

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08-04-2023 08:28 AM
JosephMumley
Emerging Contributor

When I attempt to publish my story map I get the prompt, “Sorry there was a problem publishing your story,” but does not anything else as to what the issue might be. I was able to publish the story a couple of weeks ago, then attempted to make some changes as of August 2nd.

Luckily I had duplicated the story map and was able to publish it, however, an hour later the same issue, “Sorry there was a problem publishing your story.” Now I cannot save the changes I made, nor can I unpublish the story map. I am confused as to what the problem might be as the prompt is vague. Any suggestions as to what the issue is?

https://storymaps.arcgis.com/stories/78213b2f9f794e37ad2a8821d145cad5 

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11 Replies
LaurenReilly
Occasional Contributor

Hi there, I'm having a similar issue. When I try to publish changes, "sorry there was a problem publishing your story." And when I try to unpublished and republish, "sorry, there was a problem unpublishing your story." I was able to duplicate it and publish the copy, however, I have linked the old url in several places and printed the old QR code. Have there been any updates trouble shooting this? Any help appreciated! Thanks.

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OwenGeo
Esri Notable Contributor

@LaurenReilly - Please contact Esri Support so they can help you troubleshoot this specific issue with your story.

Owen Evans
Lead Product Engineer | StoryMaps
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