Newly published StoryMap not loading

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10-06-2021 06:22 AM
PorterC
New Contributor II

Hello,

I've just created a new StoryMap for a project https://arcg.is/Tq4Lm1. Currently the Story has only text and images (no map content etc.). In Chrome (on laptop) and in Safari (iPhone) am getting the 'Hmm... there seems to be an issue' when I try to view it. It is, however, working correctly in FireFox. I'm logged in with the admin account.

Any thoughts welcomed.

Thank you

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OwenGeo
Esri Notable Contributor

@PorterC -- Hmm, might be a cache issue or possibly a network issue? I can view your story in Chrome and Safari on my iPhone and iPad without any issue. Could you try clearing the cache in the browsers that are giving you a problem and possibly disconnecting from any VPN you're using?

Owen Evans
Lead Product Engineer | StoryMaps

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2 Replies
OwenGeo
Esri Notable Contributor

@PorterC -- Hmm, might be a cache issue or possibly a network issue? I can view your story in Chrome and Safari on my iPhone and iPad without any issue. Could you try clearing the cache in the browsers that are giving you a problem and possibly disconnecting from any VPN you're using?

Owen Evans
Lead Product Engineer | StoryMaps
PorterC
New Contributor II

Hi @OwenGeo 

Thanks for this. Clearing the browser cache solves the issue. 

Thank you,

Cat

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