Blank black screen when I am giving just blank scene and passing to scene view

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07-19-2019 04:47 AM
GirishchandraY
New Contributor II

Can you please check why black and when click white scte screen appearing when  I am expecting just blank Globe..for 3d view

Tags (3)
9 Replies
LucasDanzinger
Esri Frequent Contributor

Can you provide some more details? Which platforms are you on? What does your code look like? Are you on a VM? What graphics card and GPU do you have? Do map views work as expected?

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GirishchandraY
New Contributor II

I am Using Windows 10

Just a Simple code with blank scene and scene view same code is working on other machine.

I am not using any VM 

Graphics Card is NVIDIA QUADRO 4000...DIRECTX 12

MapView is working as expected..

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LucasDanzinger
Esri Frequent Contributor

can you please share your code and a screenshot of what it looks like?

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Girishchandra_Yendargaye
New Contributor III

Code has these lines...

 // Create a Blank scene 
    Scene* scene = new Scene(this);
    // Create a scene view, and pass in the scene
    m_sceneView = new SceneGraphicsView(scene, this);
    // set the sceneView as the central widget
    setCentralWidget(m_sceneView);
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LucasDanzinger
Esri Frequent Contributor

I tested this out on Windows but couldn't reproduce the issue. If this is a high priority issue, I suggest you contact Esri Support to troubleshoot further. 

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BrianJensen2
New Contributor II

I am seeing this on the scene view demos as well

Intro to SceneView - Create a 3D map | ArcGIS API for JavaScript 4.12 

however if you change the basemap it will show as expected

Scene Viewer 

it doesn't happen in firefox or edge only chrome

I get a warning in the console that look suspicious 

[.WebGL-0000027793BD2230] GL_INVALID_OPERATION: Error: 0x00000502, in ../../third_party/angle/src/libANGLE/renderer/d3d/d3d9/Image9.cpp, createSurface:278. Internal D3D9 error: HRESULT: 0x8876086C: Failed to create image surface

this could have something to do with chome's latest release

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JosVroegop2
New Contributor II

I have the same problem with the scene viewer in ArcGIS Online & Chrome. Is there a fix for this?

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LucasDanzinger
Esri Frequent Contributor

I'm unclear what the issue being reported is. I believe the initial issue is referring to a Runtime SDK for Qt app whereas the reports from Brian and Jos are with the Scene Viewer app in the browser? If you are experiencing issues with the scene viewer in the browser, it would be best to report this to the ArcGIS Online space.

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Girishchandra_Yendargaye
New Contributor III

This issue is for Runtime SDK for Qt App only Lucas.

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