Pinching and panning of ESRI map not working on Panasonic ToughPad but works fine on laptop with touch screen

01-28-2021 10:18 PM
New Contributor II

We are working on a Xamarin Forms app supporting UWP platform.
The app has a page which displays the ESRI map and the source of the map is an offline tpk file stored locally.
When we run the app on our ASUS Windows laptop with touch screen, we are able to pan and pinch the map with no issues.

However, when we run the app on a Panasonice ToughPad running Windows OS, the map loads up as expected but we are not able to pan or pinch using the touch screen.

Is there anything we are missing here or any issue with the tpk file we received.

Any help would be highly appreciated.

Thanks in advance.

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