App crash on Pan with map containing labels

07-30-2015 02:23 PM
New Contributor III

During testing we are seeing an intermittent AppCrash especially on maps that have labels. All we have to do is pan the map a few times are we get the AppCrash and this in the Event Viewer:

Faulting application name: PenPan.vshost.exe, version: 12.0.30723.0, time stamp: 0x53cf4fe5

Faulting module name: RuntimeCoreNETDesktop.dll, version:, time stamp: 0x559db4d8

Exception code: 0xc0000005

Fault offset: 0x00107201

Faulting process id: 0x30bc

Faulting application start time: 0x01d0cb0b50b5642f

Faulting application path: C:\Users\John Selkirk\documents\visual studio 2013\Projects\PenPan\PenPan\bin\Debug\PenPan.vshost.exe

Faulting module path: C:\Program Files (x86)\ArcGIS SDKs\DotNet10.2.6\WindowsDesktop\bin\arcgisruntime10.2.6\client32\RuntimeCoreNETDesktop.dll

Report Id: c4d5c20f-98a9-4854-bc3f-dbaca65a67ee

Faulting package full name:

Faulting package-relative application ID:

Hopefully the Fault offset gives some idea of what it's trying to do.

We have been trying to get permission to provide the data that causes the issue but our client is unable to do that. I know that this information is not too helpful but any insight would be awesome.

This also happens in a test app which I can provide but there is really nothing to it.


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Esri Frequent Contributor

Hi John,

Please can you attach your test app? Or if not, please email to



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