Does not install on mac

473
8
01-08-2013 11:45 PM
MeirOlevinski
New Contributor
Hello,

I am trying to install the package on my mac but getting an error message: "The Installation failed".
my system is 10.8.2
Whats wrong?
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8 Replies
NimeshJarecha
Esri Regular Contributor
It should just work. Try re-downloading the package or restring your mac. Also, the new version of ArcGIS SDK for iOS is available now.

Regards,
Nimesh
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MeirOlevinski
New Contributor
Dear Nimesh,
Thank you for your reply.
It does not work. Iam getting the following window:

[ATTACH=CONFIG]20622[/ATTACH]

Regard,
Meir
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PaulLohr
Regular Contributor
Meir,

Did you check the console for error messages?
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MeirOlevinski
New Contributor
No. How do I do that?
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DiveshGoyal
Esri Regular Contributor
Can you check the /var/log/install.log file?
It may contain clues as to what's going wrong.
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MeirOlevinski
New Contributor
The file has nothing since Nov 26.
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DiveshGoyal
Esri Regular Contributor
Ok then, let's try something else.
Can you open up the Console application and then try re installing the SDK. Make sure the Console app is open and you can view it along side the installation wizard. The console app is a nice way to troubleshoot issues on the mac. More info about it here.

Let us know if you spot any logs related to AGS appear on the console.
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MeirOlevinski
New Contributor
Here is the log from the Cosole:

1/13/13 10:50:37.213 AM Installer[11019]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
1/13/13 10:50:37.370 AM Installer[11019]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Thank You
Meir
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