Crash when trying to open de map (ASUS Zenfone 3)

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01-25-2018 07:30 AM
Rafael_LuizFontana
New Contributor

Hi,

our offline map application recently started to crash when running on ASUS Zenfone 3 (and only on that device). The error happens when you try to open the map. This is the message that appears in logcat:

A/libc: Fatal signal 11 (SIGSEGV), code 1, fault addr 0x4 in tid 20709

Any clue what might be causing this, specifically in this model?

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DavidGrinc
New Contributor

Hi,

I have the same problem on Asus ZenPad 10. It's causes using labels on feature layer from offline geadatabase. Calling function featureLayer.setEnableLabels(true) on any feature layer looks fine, but when component MapView tries draw map, application crashes with same message. I tested it on many devices, even with same version of Android, but problem is only on Asus ZenPad 10 (model P00L).

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