Error 500 generating lyr file for a service

[SergioGalindo]

I'm getting this error whenever I hit the "ArcMap" link on the top of the service rest page:

Unable to create layer file for map service 'Fundamentaldata/BaseMap'


Code: 500


The other links (Explorer, JavaScript, Google Earth) are working fine.

Any idea??????

ArcGIS Server Java 9.3.1 +SP1
Windows 2008 server

Thanks in advance.

[SergioGalindo]

Sergio, Are there any error messages in the tomcat log or the arcgis server logs when this failure occurs?

Hi again Ravi,

We're still scratching our heads about this issue.

Is there any new info you are aware of?

Thanks in advance.

[RaviNarayanan]

Can you please log a request with the ESRI Technical Support for this issue?