What are GPU are required for ArcGIS Pro: Having issues exporting animations

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03-30-2020 03:48 PM
JessicaRutherford
New Contributor III

Hello 

I was hoping someone could assist me in this. I have recently created a rotating globe and have been trying to export it as a video, but it is not working. I continue to get this pop-up message...

Changes in your graphics hardware detected. Close and reopen your map views to continue.

I am not sure what this mean, except I did go into my device manager on my computer and updated the GPU driver...which is Intel(R) HD Graphic 4600...yet I still get this message. 

This makes me think that I may not have the correct driver installed on my computer...does this make sense??

Do I need to download another driver -if so what should I look for?

Thank you for your time.

Cheers

Jessica 

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6 Replies
DanPatterson_Retired
MVP Esteemed Contributor

not according to this

Graphics hardware change—Properties of maps | Documentation 

from the device manufacture is the recommended.

Is your video card really stacked? or is it minimal or pretty old?

ArcGIS Pro 2.5 system requirements—ArcGIS Pro | Documentation 

Ignore the minimal requirements, compare to the highest level

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JessicaRutherford
New Contributor III

Hi Dan

So I am not too sure, but I have that systems requirement and this is what came back. I think my video card might be the issue??

And Minimum 

What would you suggest? 

Thanks

Jess

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DanPatterson_Retired
MVP Esteemed Contributor

sorry, nothing I can suggest... but if you can, there are good deals to be had... not much you can do,perhaps a static globe for now

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JessicaRutherford
New Contributor III

Okay

I do have another high powered work computer...is there a way I can use my Arc Pro account on another device?

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DanPatterson_Retired
MVP Esteemed Contributor

Yes... but I don't know where those documents offhand.  Got something to do with returning the thing to the place and uninstalling, then installing on the new machine.  Never had to do it   Good luck

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DanPatterson_Retired
MVP Esteemed Contributor

ArcGIS Desktop license types—ArcGIS Pro | Documentation 

example for single use... totally untried by me!

A Single Use license can be transferred to a different machine used by a different individual by deauthorizing the license on the currently authorized machine and repeating the authorization process on the new machine.

named user is easier

An organization member who has been assigned an ArcGIS Pro license uses their ArcGIS Online or ArcGIS Enterprise account credentials to sign in to ArcGIS Pro. The member can sign in to the application on any machine on which it is installed (up to three machines at the same time).