Problems with authorization ArcGIS Pro Personal Use. Please help

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03-15-2017 05:30 AM
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New Contributor II

How authorize ArcGIS Pro 1.3 personal use, the site My ESRI under no such authorization functions (although ArcGIS Desktop 10.4 is such an opportunity, and it works fine). How can I authorize ArcGIS pro through ArcGIS Online?

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New Contributor II

I understand, but when installed, the information I did not create the site. Perhaps it is automatically created?

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Occasional Contributor

I have this issue too

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Esri Notable Contributor
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Occasional Contributor

Yes, We have 6 concurrent standard licenses. It shows only 3 pro on authorizations. i know 3 have been set up for our license manger. i was thinking i should see 3 on AGOL yet but there are not any shown. I don't even see a chart that says pro authorization in AGOL.

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Esri Notable Contributor

Hillary, I think that the next best step would be to contact Customer Service to sort out which customer account your subscription is associated with, and check to make sure the number of licenses is correct and that those are active.  I would do that (Customer Service) before technical support.  

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Esri Frequent Contributor

I'd recommend calling Esri Support Services to get this resolved - their phone number is 1-888-377-4575http://support.esri.com/contact-tech-support

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New Contributor II

So I turned to the regional office of the support (I live in Ukraine). They reported that they can not solve this issue because there is no access to my account. The reason is that I bought a license directly on the site. In representation advised to refer to the main support center. I am here just do not understand where to write.

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New Contributor III

Could you explain how you bought the licence from the site? Thanks.

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New Contributor II

On website http://www.esri.com/software/arcgis/arcgis-for-personal-use fulfilling every item made a deal to purchase presonal license and paid for it. Got in my mail confirmation of payment. After received a letter referring to my.esri for further activation, where he received the activation file ArcGIS Desktop 10.1-10.5, which is activated and works well. More I received no links or activation. Therefore, after the installation and attempts to activate ArcGIS PRO response I got. "Public Account user cannot access this application ArcGIS Pro" So I had to ask for help. As a result, have found that I can not access My Organization at http://www.arcgis.com/home/index.html, so I can not access to ArcGIS Pro.

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New Contributor III

You should have received a separate email asking you to create your  ArcGIS Online Named User Account. 

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