Printing a layout from PRO - when I try to print to a PRINTER (not .pdf), I get "Unknown" from PRO. Other printers do work. And

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11-03-2020 05:23 AM
New Contributor II

When I try to print to one of our printers from my layout in PRO, I get "unknown."  Printing to this same printer from ArcMap works fine as always.  When I tried to print to a .pdf, it just kept spinning for an hour while I was at lunch!  The layout is from a map series, but I definitely checked the box to just print the one page.  I just read one post from a User that said printing from PRO is "inviting the devil."  Actually for my purposes, I'd be able to use the print to .pdf, but can't even get that to work. 

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Esri Regular Contributor

Hi Patricia,

I'm unaware of any known issue that fits the description of your issue.  Its likely that you are running into a specific bug that needs troubleshooting.  Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks, 

Tom

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New Contributor II

Thanks very much, Tom. I will contact them as soon as I get a chance.

Trish Foster | Geospatial Specialist 1

Pennsylvania Department of Military and Veterans Affairs | Bureau of Environmental Management | Environmental Assessment & Planning Division

Fort Indiantown Gap, Building 0-11, Service & Wiley Roads | Annville, PA 17003-5003

Phone: (717) 861-9876 | Fax: (717) 861-8249

E-mail: patfoster@pa.gov<mailto:patfoster@pa.gov>

www.dmva.pa.gov<http://www.dmva.pa.gov/>

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Esri Regular Contributor

In the meantime are you able to EXPORT to PDF and then print the PDF from Acrobat?

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