layout 3d scene freeze

[Anonymous User]

When adding a 3D scene to a layout, the aprx layout freezes.  I can move the dataframe around on the layout but none of the menu options work. Last night, I waited through dinner and it never resolved.  Pro  allows me to click on other dataframes like I have control but I get an endless sand timer. 

Anyone else have this experience!   It looks like Pro is using the computer GPU.  Perhaps the GPU isn't sufficient?  I have a NVIDIA GeForce GTX 760.  

[TomBole]

Hi Brian, 

I'm not aware of an issue like this.  Can you contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Thanks, 

Tom

[Anonymous User]

Hi.  Thanks for your comment.  I upgraded to Pro 2.6 and the problem was fixed.