I am using ArcGIS Pro 2.12. Mouse wheel does not zoom although it did up until recently. I have checked my navigator settings and everything looks good there. Any ideas?

[KeithBell1]

[KeithBell1]

Thanks Adrian. I did that and no change. This should be a very simple thing. I would call tech support but I'm on a non-profit license and get one tech support call a year. Sigh....

[DanPatterson_Retired]

Kory Kramer‌ can we roll in this one with a suggestion of who might help, so that the one tech support call doesn't get wasted on a mouse. 

A mouse issue that is beating all possible solutions... even a different mouse... leaving PRO as the culprit(?!) 

[KeithBell1]

Note that mousewheel zoom works in 3d but not 3d. That is telling us something.

[DanPatterson_Retired]

Time for mouse-aid

From Microsoft...

https://support.microsoft.com/en-ca/help/303091/resolve-problems-with-mouse-button-or-scrolling-sett...

but if you have a particular mouse brand, go to their website and check to see if there is any suggestions.

Start in Control Panel and make sure that you have the right mouse and brand selected first

[AdrianWelsh]

This sounds like it might work out. Keith, have you tried this?

[KeithBell1]

The mouse works fine in all other applications.

[KeithBell1]

Navigate maps and scenes—ArcGIS Pro | ArcGIS Desktop 

I loaded the above and determined that zoom works in 3d but not 2d. Try that out for size.

[KoryKramer]

Let's try this.

Go to C:\Users\<username>\AppData\Local\ESRI\ArcGISPro.exe_StrongName_yhpsrysqpn4fvmb0spwbakt5o5e50din\2.1.0.0 (your folder will be named a bit differently), copy the user.config file from there and place it somewhere else for safe keeping.

Then delete the user.config from that location and re-launch ArcGIS Pro. Is there still a problem?

If the problem persists, you can put the original user.config back into that location.

This may be way out there, but what antivirus are you running on the machine?  If the user.config reset doesn't yield any results, maybe try to isolate by disabling antivirus and testing the behavior.

[KeithBell1]

Thanks to everyone for your assistance. Kory, I tried renewing the user.config file and disabling anything antivirus related with no change. I went back to square one. Normally in situations like this the culprit is assumptions. In this case the assumption that the mouse and it's settings can't be the problem because it works everywhere else was the mistake on my part. I have a Microsoft Sculpt Mouse which I like but Microsoft's applications for control are funky at best. Changes made as part of Windows 10 device settings don't always relate directly to using the Microsoft Mouse and Keyboard application. Changes to the latter (reset to default) made the difference and now I can zoom. Dan Patterson gets the win on this one and I am reminded, once again, to stop making assumptions. P.S. My other mouse was also a Microsoft mouse and the settings in the application apparently applied to it as well.

[DanPatterson_Retired]

good to hear Keith.

You can mark this answered then