How do I update ArcGis Pro when the update installation process fails?

[DaveP]

Hi all,

When I log into ArcGIS Pro (version 2.6.0), I am prompted with a message saying that "a software update is available for ArcGIS Pro". When I try to download the update, it fails and I prompted with the following error message; "ArcGis Pro and ArcGIS Pro Help must be installed in the same installation context (both as per user, or both as per machine)".

I have had this problem for quite some time.

 Any guidance or advice on how to resolve this issue would be much appreciated.

Many thanks.

D.

[Asrujit_SenGupta]

I would recommend to continue the discussion in your old Post, so that all the suggestions or any findings are documented in one single Post.

https://community.esri.com/thread/259146-arcgis-pro-software-update-is-not-working 

[DaveP]

Thank you for your suggestion.

I have tried to continue the discussion on the old post although there have not been any responses.

[MDPSAdmin]

Hi Dave,

Any luck on this issue ?

Just came across the same issue now 😞  

[DaveP]

Still no luck with this I'm afraid, I am still experience the same issue and cannot update the software. Are you able to provide any insights on how I can update the software?

Many thanks.

D