cursor stuck on rotate tool

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10-12-2020 04:24 PM
New Contributor

Hello. I've  had this same issue for a number of years.  I recently have switched to ArcGIS Pro from 10.3 and have still having a similar issue.

My cursor often becomes stuck on the pan (10.3) or the rotate (Pro) tool.  No matter what I try, I'm not able to use any other cursor functions.  Sometimes a full computer restart fixes this issue, but not always.  No key command or escape key command fixes this issue.


Any suggestion?  Thanks.

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Esri Notable Contributor

Hi Jeff. 

See Stuck on pan tool 

and Sticky Cursor 

It looks like this is typically caused by antivirus software (mostly Webroot from the reports we've seen).  It boils down to having to check and adjust the antivirus settings to make sure that it isn't interfering with ArcGIS.

One user posted this:

Hopefully that helps.

View solution in original post

2 Replies
Esri Notable Contributor

Hi Jeff. 

See Stuck on pan tool 

and Sticky Cursor 

It looks like this is typically caused by antivirus software (mostly Webroot from the reports we've seen).  It boils down to having to check and adjust the antivirus settings to make sure that it isn't interfering with ArcGIS.

One user posted this:

Hopefully that helps.

View solution in original post

New Contributor

Yes! Shutting down WebLink while in ArcGIS Pro seems to have done the trick. Thank you.