Hi everyone,
Please help me diagnose this issue.
Edit - Issue ongoing in 3.5.2
Edit 2 - Issue ongoing in 3.5.3
Edit 3 - Issue ongoing in 3.5.4
Edit 4 - Issue ongoing in 3.6
In another 'Issues with Pro 3.5' thread I mentioned a copy issue that has raised its head since installing 3.5 and now 3.5.1
Local support has not been able to replicate this yet but another user has had it happen to them in this Community.
Problem:
For some reason, Pro will start to hiccup when you copy anything.
With copy I mean Right-Click>Copy or CTRL-C
As you can imagine this covers a lot of ground - copy selected text from a layer name, attribute table, popup, or copy a layer in a map, copy a layout item, etc.
It will start as a short freeze and if you ignore it, it will progressively get worse until you get all the Pro open windows & panes going black for a while, and at some point it will crash hard, to the point where Windows freezes for a minute or two. I've never had Windows fall over completely.
If you restart Pro and reload the same project it will work fine for a while, until it starts again. This is quite disruptive.
It started on the first project I worked on after installing 3.5.
Nothing else on this computer exhibits the same issue.
Computer has been restarted a few times 🙂
I don't use Clipboard History or any clipboard plugins. No user account stuff is synced via OneDrive. OneDrive for Business is used but as a device to PC sync tool and no project data touches it.
Diagnostic Monitor shows the 'Suspend + Resume' pair when you copy some objects, as expected. If Pro freezes, the DM will show 'Unresponsive' and then carry on with no further messages when it becomes responsive again, until you click or do something for it to log again.
The only AddIn I have is XTools Pro.
It does not appear to matter how simple or complex the data, layout, or project is.
My data is mostly FGDB and I use local state basemaps & services, AGOL Atlas layers, basemaps, etc.
I can create an empty project, add a layout and add text & boxes & stuff to the layout and if I carry on long enough the bug will surface - without any data loaded into the project at all.
This is a Windows 11 Pro machine that is near 100% stable in all other aspects. It is reasonably up to date - I lag a bit on feature updates to be safe but security updates are up to date.
I've run Process Explorer but without a targeted concept to search for it is a very deep rabbit hole. Going through the Pro logs & dumps is just a crazy volume of stuff
I've set Pro to clear the cache when you close it.
I've reset and recreated my customised Quick Access Toolbar.
The Pro config was removed/recreated recently to troubleshoot something else (which wasn't solved) but I can't reset everything every time there is a bug - I have to work to make money to pay for the licenses 🙂
Not sure how the Pro config intersects the Copy process - maybe there is a new setting in Options I missed?
Anyone have some ideas we can use to narrow this down?
