Configured Pop-ups in ArcGIS Pro do not Publish to Portal

[BrandonPetry2]

I am using ArcGIS Pro version 2.5.  I have configured pop-ups as you can see in the two images below.

I have read that you can publish the layers and these configured pop-ups will follow to Portal which my version is 10.7.1.

https://community.esri.com/thread/246120-pop-up-created-in-pro-does-not-work-when-published-to-porta...

https://community.esri.com/thread/212571-how-do-you-display-popups-configured-in-pro-with-expression...

My workflow is like the first post's for publishing.  Share tab -- Publish web layer -- I am referencing registered data -- Publishing both Feature and Map Image.  I do not have version issues like the second post with my Portal being above 10.6.

After the publish goes though, when I open the web map and load the data in, none of the pop-up configuration transfers.  The custom text, selection of fields, and expressions do not publish.  I have tried this with the image layer, the feature layer, registered data, and hosted data.

Is there something that I am missing?

Thanks for your thoughts!

[anbinh]

Hi Darryl,

I am having the same issue when publishing referenced Map Services from ArcGIS Pro 3.3.1 to our ArcGIS Enterprise 11.3. Although pop-up were configured in Pro, but disabled when viewing in Portal. 

Wondering if you have had any solution or finding?

Thanks,

AB

[SimonP]

Hi! 
See the long explanation in my other comment below of this conversation. In summary, the problem appeared on 3.3.x. In the meantime, you should use an older version of Pro if the Portal's disableServicesDirectory property cannot be set to false

[SimonP]

Hello, we have been facing this problem for a year and the source of the problem has only just been identified. Since at least version 11.1 (the problem was probably there before...), we could see that the pop-up configuration was lost if we published via SD file with the Python for ArcGIS API, whereas a publication by ArcPro did not have this problem. Since ArcPro 3.3.x, popup configuration is also lost after publishing. Technical Support just discovered that it was the disableServicesDirectory property set to true in /portaladmin/security/config that was causing the problem. Setting it to false does not cause issues for the Python API for ArcGIS and for ArcPro 3.3.x.
Disabling the portal directory is part of Esri security best practices and should not be disabled in a production environment according to them. Two bugs will be created to correct this situation (one for Pro and one for the Python API. I don't have the bug ID yet). So, using an older version of Pro may be a temporary solution if possible for you.

https://enterprise.arcgis.com/en/portal/latest/administer/windows/security-best-practices.htm

https://enterprise.arcgis.com/en/portal/latest/administer/linux/disabling-the-arcgis-portal-director...

[Adrian]

We still facing this problem with the newest versions of ArcGIS Pro, arcpy and ArcGIS Enterprise. As I mentioned in a previous post, there's an inside analysis of the problem in this thread: https://community.esri.com/t5/arcgis-pro-questions/popup-information-not-published-to-arcgis/td-p/11...

Unfortunately there's not a workround which can be used in a productive system. We face the situation, that we have a fully automated publishing and update process for our entire service landscape (>800 services), but we still have to publish all services by hand because of missing popups.

I appreciate the information, that two bugs are already opened to this topic. Can someone provide us with the bug ID? I want to hook into the information flow for those bugs.

[SimonP]

Hi, 

@Adrian The following bug is supposed to be fixed when publishing from Pro 3.5 to ArcGIS Enterprise 11.5.  We haven't tested it yet:
BUG-000171619 for ArcGIS Pro

There was also this bug fixed for version 11.4
BUG-000169719 for Portal for ArcGIS