Can't sign in to my portal in Arcgis Pro

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07-14-2019 06:14 PM
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New Contributor

I've made my arcgis account using google credential and I have an organization with ArcGIS Pro license, my problem is I can't sign in with Pro because it does not have google sign in option. How can I sign in to Pro using google credential?

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Occasional Contributor II

Matiur,

Can you confirm that you have the box checked under your organization's Settings > Security > Social Logins > Configure.

If you are not able to do this, try to change your active Portal in ArcGIS Pro to https://www.arcgis.com, you should see the option to sign in with your Google account then and if that account is a member of the organization in question, you should have access to it at this point.

-Danny

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New Contributor III

Matiur,

What version of ArcGIS Pro are you using?

Jake

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New Contributor

I'm using 2.4.0 ArcGIS Pro

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Occasional Contributor II

Matiur,

Can you confirm that you have the box checked under your organization's Settings > Security > Social Logins > Configure.

If you are not able to do this, try to change your active Portal in ArcGIS Pro to https://www.arcgis.com, you should see the option to sign in with your Google account then and if that account is a member of the organization in question, you should have access to it at this point.

-Danny

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New Contributor

Daniel,

Thank you very much, I can sign in to ArcGIS Pro now. Google sign in option only available in http://www.arcgis.com portal. I still can't sign in to myorg.maps.arcgis.com portal in ArcGIS Pro because it doesn't have google sign in option.

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