Can't authorise ArcGIS Pro and thus can't start using the software. Please suggest ways to complete the process. Error says.'Your account couldn’t be used to authorize ArcGIS Pro because it is an ArcGIS public account’.

ToufiqueAhmed · ‎09-04-2019

ChristianWells · ‎09-04-2019

Toufique Ahmed‌ thank you for reaching out. To get started, how did you sign up or purchase ArcGIS Pro? Was this part of the ArcGIS for Personal Use license? If so, did you complete the activation of ArcGIS Online first?

ToufiqueAhmed · ‎09-04-2019

Hi Christian,

Thanks for your response.

I created an online account with my gmail id. Then I purchased the product

(ArcGIS Pro 2.4). Got an activation link from Esri and thus did that.

Afterwards, I downloaded the installer file from esri and installed it. But

when I tried to open that I got that message.

I am also bit confused what is the purpose of organization. I belong to an

International NGO (Plan Internationational), but I purchased my license

personally. Then should I use my organization portfolio for authorization?

If not what should I do?.

Would be grateful, if I could get a step by step process for this.

Yesterday, I tried to signup for ArcGIS trial version as I saw an

instruction somewhere that Public account is not authorized to use

licensing.

Please advise.

Toufique

ChristianWells · ‎09-05-2019

What is the role of ArcGIS Online authorizing ArcGIS Pro?:

The purpose of the organization in ArcGIS Online is to act as the licensing portal for ArcGIS Pro and other apps.

Should you use your NGO organizational account?:

It depends. The next question is what work will you be performing? If you are training or performing work for the NGO it is best to use that account. If you are doing training or volunteer work personally it is best to use your personal account.

Next Steps:

Glad to hear you performed the activation of ArcGIS Online, the next step to make sure the ArcGIS Pro license is allocated to your username: Assign ArcGIS Pro licenses in ArcGIS Online—ArcGIS Pro | ArcGIS Desktop

If you are still running into issues, I would recommend reaching out to Technical Support for a guided walkthrough. You can find the contact information for Technical Support here: https://www.esri.com/en-us/contact#c=us&t=5

ToufiqueAhmed · ‎09-06-2019

Sorry! Still I am confused about what to do first to complete the process. Would be great if any one help me proceed through.

PanGIS · ‎09-09-2019

What does the Esri Activation email say?

Usually, you find all the info there.

What kind of license have you purchased?

ToufiqueAhmed · ‎09-09-2019

Hi,

I purchased ArcGIS Pro 2.4 version.

Thanks,

Toufique

PanGIS · ‎09-10-2019

Hi Ahmed,

in a previous message you said

"

Hi Christian,

Thanks for your response.

I created an online account with my gmail id. Then I purchased the product

(ArcGIS Pro 2.4). Got an activation link from Esri and thus did that. ----> what does the activation link says and what have you done?

Afterwards, I downloaded the installer file from esri and installed it. But

when I tried to open that I got that message...……"

PanGIS · ‎09-06-2019

It might be useful to see the following:

go to https://marketplace.arcgis.com and login with the agol credential that are linked to the ESRI authorization.

Go to Console

is ArcGIS PRO listed?

if so you can go to manage license and assign the license to your account.

PanGIS · ‎09-06-2019

Also,

when you purchase a license, you should receive an authorization email that allows you to convert your public or create a new organizational account.

Have you done it?