ArcGIS Pro: Named User License offline in disk erased

[ArmandoFreites]

Hello I have this problem. Activate work offline on my laptop, but the disk deteriorated irretrievably without giving me the opportunity to return to work connected to the network. Now I can't get back into ArcGIS Pro.  

What is the official email of Esri Customer Service, in Peru the service is very poor, they rarely help. PLEASE

[JayantaPoddar · Accepted solution]

Reaching out to the Esri Support seems to be the only way. Your ArcGIS Pro license in AGOL can be reset, and made available for further use.

You could also request a case from your organization's My Esri login.

[ArmandoFreites]

  I have this problem.

Why this notification if myself  am the administrator of my organization. this is a personal use account

[ArmandoFreites]

however, I was able to create a case and it came to esri from peru, I hope to solve thanks

[DrVSSKiran]

Drop an email to support@esri.com. and mentioned that disk issue, so that esri support team will reset your account. Thanks

[ArmandoFreites]

apparently I cannot apply for the case directly by mail. do you know any other solution?