I have just migrated from ArcGIS Pro 2.5 to ArcGIS Pro 2.6.2. The program freezes when I try to:
- save the project
- add a map frame to the layout
- add a new map to the project
- and more
I have checked the following post:
I reinstalled ArcGIS Pro and ran the System File Checker, but this didn't help.
I have also checked the following post:
I cleared the display cache and this didn't help either. I then ran the diagnostic tool ArcMon. It indicates that the system freezes at ArcGIS.Desktop.Mapping.MappingModule.GetMapsDisplayUnits when the project is saved.
Any help is appreciated!
This happens with every project. For example, I just created a new project, added a empty map (without basemap) and added a new folder connection. Then I tried to save ---> ArcGIS Pro freezes.
You will probably need to call tech support if you have done all the things in your original post. You must have something floating around that wasn't cleaned up before you did a reinstall (eg registry entries, other applications tied to Pro etc)
thanks for your reply. Your answer inspired me to log on as administrator to my computer and try to work in ArcGIS Pro. It worked! I then compared the following folders of the administrator and of my account and cleaned up everything that was not there in the administrator folders:
Now, when I log in to my computer with my account, ArcGIS Pro works again!
I think what made the difference was deleting the following folder:
It contains the file "user.config" for every former version of ArcGIS Pro.