Community

ArcGIS 2.4.3 crashes when clicking on Analysis Tab or when trying to run a Geoprocessing tool, any Feedback?

680
3
01-15-2020 12:34 PM
GeraldoTorres
by
New Contributor
‎01-15-2020 12:34 PM

When I open a new or existing project the moment I click the Analysis Tab(only) ArcGIS Crashes and the submit crash report opens.   Same behavior if I try to open or run a geoprocessing tool from ArcCatalog pane or window. The last thing that I installed was the Data Interoperability Extension(DIE). Remove the DIE and re-installed ArcGIS Pro but still the same issue.

ArcGISPro_2.4.3.19948_329597AC-A8F4-45F2-9A7D-ED9FD2E0056F_01_15_2020_15_04_34.dmp.zip
ArcGISPro_2.4.3.19948_B71FAF69-FB0F-473A-A932-3AA012663176_01_14_2020_14_06_03.dmp.zip
0 Kudos
3 Replies
VictoriaAnderson
by Esri Contributor
Esri Contributor
‎01-15-2020 12:48 PM

Have you tried running a repair on Pro? If not, can you give that a try? 

0 Kudos
GeraldoTorres
by
New Contributor
‎01-15-2020 12:53 PM

Yes I did but it did not work.

0 Kudos
GeraldoTorres
by
New Contributor
‎01-17-2020 04:42 AM

I noticed that the crash happens after ArcGIS 2.4.3 tries to create the Geoprocessing Cache.

I found a "solution" here: https://community.esri.com/message/879103-re-arcgis-pro-crashes-when-it-tries-to-create-a-geoprocess...  with similar issue. The solution suggested to remove the PYTHOPATH variable.  However, I do not have the PYTHONPATH variable.  Any Feedback?

0 Kudos