Updating User types

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07-31-2021 07:00 AM
RajaieIssaid
New Contributor

I already updated my organization user type, but when I open ArcGIS online and try to open the organization the browser stuck on this status for more than day. 

RajaieIssaid_0-1627740020232.png

 

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12 Replies
ChristopherHeiny
New Contributor II

Turns out my problem was with having my ArcGIS pro license checked out for off-line use.  I deselected this option in ArcGIS Pro and I was able to successfully complete the Update User Type when signing into ArcGIS Online.

See if this is works for you too

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bhariadi
New Contributor III

I just followed the step to unchecked the off-line used. Sadly, it was not solving my problem.

Finally, I raised an email to Esri support and get a response. After they did investigation, they said that my ArcGIS Online account has BUGS and will inform ASAP if the BUGS have been fixed.  I am still waiting for the information right now.

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bhariadi
New Contributor III

Hi,

I already solved this problem after ESRI team fixed the BUGS. Finally I can update my organization user type.

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