Transfer AGOL user from one organization to another

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12-06-2018 04:25 PM
kmsmikrud
Occasional Contributor III

Hi,

Our organization had numerous ESRI licensing accounts and this year we've been merging license groups under one customer number. 

We are trying to figure out how to associate or transfer an AGOL user and their content to our larger group AGOL organization. We tried to invite the user via the 3rd option in the invite members but the issue it is not a public account but an account associated with an organization so it gives an error, "Your user is already associated with another organization. You cannot join this one."

How can we transfer or move that user to our larger account? Can you change the organization your AGOL account is associated with? It seems this has to be possible isn't it? Yes we can share content thru a group but what we want is to transfer ownership of the web apps/feature services and it shows you can only transfer ownership of content within the same organization.

Thanks in advance!,

Kathy

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KellyGerrow
Esri Frequent Contributor

HI Kathy,

It isn't possible to directly transfer one user from one organization to another. You will need to create an account in the destination organization and copy/republish feature layers in the new organization. There are some partner tools that can help with the content transfer as well as using ArcGIS Online Assistant  or manually transferring the content over (save as with web maps) download and republish feature services.

Thanks,

Kelly

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2 Replies
KellyGerrow
Esri Frequent Contributor

HI Kathy,

It isn't possible to directly transfer one user from one organization to another. You will need to create an account in the destination organization and copy/republish feature layers in the new organization. There are some partner tools that can help with the content transfer as well as using ArcGIS Online Assistant  or manually transferring the content over (save as with web maps) download and republish feature services.

Thanks,

Kelly

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Health_GISAdministrator
New Contributor II

Kelly,

Does this also apply to a web service that a consultant has created on their AGOL account. Is it also not possible to "transfer ownership" of the web service to our AGOL account? Thank you. J @kellygerrow