The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

06-02-2014 10:21 AM
Honored Contributor
The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

I couldn???t figure out why the ???sign in??? to ArcGIS Online icon in the ArcGIS Desktop is greyed out.


What might be the issue here?

Thank you


Tags (2)
14 Replies
New Contributor III

This icon should be in your windows taskbar (next to the clock at the bottom right) if ArcMap is open. Just Right-Click on it to get the menu from my screenshot.

New Contributor III

Hi, I am shown as signed in the File Pull down menu but the ArcOnline below it is grayed out.  This is also true in the Add Data button extended choices.  I am running ArcGis 10.1 on a Windows 7 platform.  I suspec t our network firewall may be blocking the attempt.  I do not have the test connection in the lower right taskbar tray. 

Thanks for the help, I suspect I will have to visit our resident IT team and let them sort it out.


Jeff Chartrand

Occasional Contributor III

This is strange

Regular Contributor III

Please check this other thread and the links suggested there:

ArcGIS Desktop won't connect to ArcGIS Online

MVP Regular Contributor

For me, the issue of sign in to ArcGIS Online only happened in Qa and Prod Servers.

The dev server was fine.

Turns out ArcGIS Administrator>Advanced>Manage Portal Connections was only pointing to

So, I added AND connected and it worked.

Add the ArcGIS Online organizational domain in ArcGIS Administrator


Maybe the server internet options/proxy whitelist only allowed https arcgis urls in the higher environments (qa/prod) to be more secure.

I also added the appropriate Esri urls to the trusted sites.

These other resources also helped:




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