The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

06-02-2014 10:21 AM
Honored Contributor
The ???sign in??? to ArcGIS Online is greyed out in the ArcGIS Desktop,

I couldn???t figure out why the ???sign in??? to ArcGIS Online icon in the ArcGIS Desktop is greyed out.


What might be the issue here?

Thank you


Tags (2)
14 Replies
Regular Contributor

I just had the same issue. Have you fixed it yet? if so what was the trick?

Regular Contributor

So I finally restarted my computer and all is well.

Honored Contributor

This problem happens very often. I think that the “restart” (as you did) can take care of this issue.

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New Contributor III

Maybe you can check the connection with the item in the taskbar:

New Contributor III

This worked for my user! The user had to double click it and it was able to create a connection. After that, the user restarted ArcMap and the Sign In button was available!

Occasional Contributor II

This also worked for my user, however the connection to the Portal had to be re-established in ArcGIS Administrator after the Test Connection was performed.

Occasional Contributor

This has not helped. Is there a solution to this? I want to sign in to a different online account to republish those maps in our new portal. Need help on the correct method to this madness.

New Contributor III

You have close out of ArcMap then to go to the program "ArcGIS Administrator" on your ArcMap machine and go to Advanced > Manage Portal Connections > Add > Connect > Save

Then open ArcMap again and you should have the option to sign into your Portal now under File > Sign In

New Contributor III

Okay where is the test connection Now set up?  ArcGis?  ArcGis Online?  or is this a browser function?